Refund policy

Returns & Refund Policy – Taavita

Thank you for shopping with Taavita. We aim to provide a transparent and hassle-free experience when it comes to returns, refunds, and exchanges. Please review our policy below.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

Email: support@taavita.com
Telephone: +447457409252
Address: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Policy Overview

Return Period: 30 days from the delivery date
Refund Processing Time: Up to 7 business days after receiving and approving the returned item
Return Shipping Costs: Paid by the customer unless the item is defective or incorrect

Return Conditions

You may return products under the following conditions:

Return Window: The return request must be initiated within 30 days of receiving your order
Product Condition: Items must be unused, in their original packaging, and include all tags and labels
Proof of Purchase: A valid order confirmation or receipt is required
Exceptions: Personalized/custom-made items and hygiene-related products (such as underwear) can only be returned if they remain unopened and unused

How to Return an Item

Contact Customer Support at support@taavita.com and provide your order number, reason for return, and any relevant photos if applicable.
Receive Return Authorization and return instructions from our support team.
Package the Item Securely and ensure the product is properly protected during transit.
Ship the Package using a trackable shipping service. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refund Policy

Inspection & Approval: Returned items are inspected within 3 business days of arrival, and you will be notified of the outcome.
Refund Processing: Approved refunds are processed within 7 business days and issued to the original payment method.
Confirmation: You will receive an email notification once your refund has been completed.
Delayed Refunds: If you have not received your refund, please contact your bank or payment provider first. If further assistance is required, contact our support team.

Exchanges

We offer exchanges only for products that arrive damaged or defective. Contact us within 30 days of delivery and you can choose either a replacement or a full refund; we cover the return shipping in these cases where the item has arrived damaged or defective.

For any other reason — including a different size or variant — we don't offer direct exchanges. Return the original item within 30 days in its original packaging for a refund, then place a new order for the item you'd like.

Special Cases

Defective or Damaged Products: Contact us within 30 days of delivery. We'll cover the return shipping and offer you either a replacement or a full refund.
Incorrect Item Received: Contact our support team. We will cover all return costs and arrange shipment of the correct item.
Lost Shipments: If your package has not arrived within the expected delivery timeframe, please contact us so we can initiate an investigation with the carrier.

Processing Times

Return Period: Returns must be initiated within 30 days of receiving the order.
Inspection: Returned items are inspected within 3 business days after arrival.
Refund: Approved refunds are issued within 7 business days.

Return Address

Please send approved returns to:
DX Payments LTD | Taavita
71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom